FAQs

Unless otherwise stated, all trips depart from Beaumaris Pier. You will need to call at our booking kiosk at least 20 minutes prior to the scheduled departure time to allow sufficient time to collect your boarding cards and pay any balance due; please bring your booking confirmation or payment receipt with you. We are unable to delay departure if you are late so please allow sufficient travelling time.

You are strongly advised to bring suitable clothing with you as it is often cooler out at sea and please dress suitably for the weather.

Cruises: We will do our best to get you as close as possible but without disturbing the wildlife. You may want to bring a pair of binoculars with you for that close-up view. And of course, don’t forget your camera!

Fishing: Fishing can by nature we wet, so please wear suitable clothes, including appropriate footwear (not flip-flips!) Rod hire is available on all trips, and comes free on our family fishing trips. Hire can be arranged at time of booking, or at any time up to and including departure, and you are free to change your mind at a later time. You are of course free to bring your own rod if you wish, if you want guidance on what rod and tackle you should bring, please call us on 01248 810379. Rod hire includes basic bait and we can arrange specific bait if you have any preferences, with specific bait being supplied at cost.

All vessels can pose accessibility issues at times so we have prepared a guide to help you judge the potential ease of access for yourself. We think safety comes first, so, unfortunately, coastguard regulations mean that some passengers with reduced mobility may be unable to travel on some vessels. We are currently working to upgrade the fleet so that all passengers can travel, irrespective of their levels of mobility, and once this work is complete we will update our website accordingly.

We will not deny boarding to anyone, irrespective of ability or level of mobility unless would be unsafe to do so. It is not always possible to take all mobility equipment on board, but arrangements for their safe storage can be made if you let us know in advance.

We know that not all disabilities are obvious. If you have any specific needs or requirements, please call ahead of time so we can discuss how best to make your trip memorable, for all the right reasons.

Just so that you’re aware, EU Regulation 1177/2010 does not apply to any of our trips.

Download our Access Statement, and in large print.

Cruises: You are more than welcome to bring dogs with you on the trip, as long as they’re well behaved and on a lead. Larger dogs may struggle to board the boat, and those with small feet may have difficulty on the gangway down to the pontoon. It’s not always appropriate for very large dogs to accompany passengers so we may deny boarding to the largest dogs.

Fishing trips: We only allow assistance dogs on fishing trips as dogs often can’t tolerate the rocking motion of the vessel whilst drifting, and the hooks and sharp knives on board can pose a risk to your pet. We also encourage passengers to make alternative arrangements for assistance dogs for much the same reason.

Toilets are not available on board the Island Princess or the Starida II so you are strongly advised to make use of the public toilets in town before boarding, a basic toilet is available on board the Sarah Jane Too.

You are more than welcome to bring drinks and snacks on board, please make use of the bins provided or take any rubbish off with you: it is against the law to dispose of any waste (including food waste) into the sea. Tea and coffee are available on most fishing trips of 4 hours or longer. There are no facilities to heat food on board the fishing boats so please bear that in mind when deciding what to bring for lunch.

Each vessel carries enough lifejackets for all passengers, but they are only issued in the event of an emergency.

We strongly advise against wearing lifejackets aboard the fishing boats as the hooks and sharp knives we use can damage the lifejacket and render it ineffective.

All sailings are weather permitting. You are strongly advised to check whether your trip will sail as planned prior to joining us. Full details of how to check will be emailed to you at time of booking, and vary depending on what trip you’ve booked and what time it is due to sail. Sometimes the weather at home may be different to the weather in Beaumaris, and sometimes it can be different in Beaumaris to what it’s like out at sea, so please do call to confirm sailing and don’t just assume because it’s sunny where you are that we’ll be sailing! When the weather does limit sailing, we will attempt to contact everyone as soon as possible, so please make sure you give us the correct contact details when you book.

Yes.

It is possible to charter any boat for a private trip, please check the respective trip page for full details including maximum passenger numbers. We also have special rates for smaller groups on our cruises, you’ll find details on the respective cruise page.

We offer special rates on group bookings (e.g. extended family groups, coach groups, schools, and other organisations) depending on the number and make up of the group, for more information please check our group booking page or call 01248 810907.